The hotel is located in Surfers Paradise with a proximity to the city center, making it convenient for exploring. The rooms lacked security flyscreens and amenities like shampoo, but each had its ensuite. The service was friendly and welcoming, though some promised room maintenance did not happen. The location was within walking distance of key areas but the hard beds could cause discomfort. Dining options were available nearby, offering a view of the ocean.
Rooms
7.0
The rooms lacked security flyscreens and amenities like shampoo, but were comfortable with their own ensuite.
Service
8.0
The staff was accommodating and provided helpful local information, welcoming guests warmly.
Location
8.0
The hotel's position in Surfers Paradise is quite convenient and within reasonable walking distance of key areas.
Dining
7.0
Dining options nearby provided views of the ocean and were a pleasant experience.
Facilities
6.0
Various facilities were available, though the stay was marred by uncomfortably hard beds.
Joseph
United Kingdom,
September
2023
7.0/10
The hotel had great views over the pool and gardens and was very clean and tidy, but it was noisy with the tram right outside the window at all times. The service was lacking in cleanliness with rude staff members but did offer tours and ticket assistance. The location was perfect for easy access to the beach and public transportation, although the beds were extremely hard. Dining options were available from the front desk or the local surf club, overlooking the ocean. The hotel facilities were sufficient for a pleasant stay.
Rooms
7.0
The rooms had great views over the pool and gardens and were very clean and tidy, but were noisy with the tram right outside the window all times.
Service
5.0
The service may need to be re-assessed for better cleanliness and friendliness, but tours and ticket assistance were provided.
Location
8.0
The location was perfect with easy access to the beach and public transportation, despite uncomfortable beds.
Dining
7.0
Dining options were available from the front desk or the local surf club, overlooking the ocean.
Facilities
8.0
The hotel facilities were sufficient for a pleasant stay.
David
United Kingdom,
June
2023
6.2/10
The hotel offers spacious rooms at a good price, although some areas need more attention. The service is a mix of rude encounters and exceptionally helpful staff. The location is superb, close to various attractions. Dining options are limited but come with a lovely view. Overall, a mixed experience with room for improvement.
Rooms
5.0
The rooms had a bad smell and were far from clean, but the laundry area was spacious and good for the price.
Service
7.0
Experiences ranged from hindering check-in processes to refunds; however, some staff members were exceptionally helpful and welcoming.
Location
9.0
The hotel's location is superb, close to many amenities and attractions, providing convenience with a quiet atmosphere.
Dining
6.0
Limited dining options, but the view is stunning; the service is a mix of positive and negative encounters.
Facilities
5.0
Facilities need attention and maintenance to ensure a more enjoyable stay.
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